ASAP Pro Services Privacy Policy

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date above, and take any other steps required by applicable law. Your continued use of the Services after the effective date constitutes acceptance of the updated Privacy Policy.

2. Personal Information We Collect

The categories of personal information we collect depend on how you interact with us and the Services. "Personal information" means information that identifies, relates to, describes, or could reasonably be linked to you.

a. Information You Provide Directly

• Contact details: name, mailing address, service address, phone number, and email address.
• Service and job information: property details, description of damage, photos you submit, scheduling information, insurance carrier and claim number, and payment confirmation.
• Communications: the content of messages you send through our website forms, by SMS/text, by phone call (which may be recorded for quality and training where permitted by law), by email, or via WhatsApp.
• Reviews and testimonials: any content you choose to submit publicly.

b. Information Collected Automatically

When you visit the Site, we and our service providers automatically collect certain information using cookies, pixels, web beacons, and similar technologies, including:

• Device and browser information (IP address, browser type, operating system, device identifiers).
• Usage data (pages viewed, time on page, referring URL, search terms, clicks, conversions).
• Approximate location derived from your IP address.

c. Information from Third Parties

We may receive information about you from:

• Insurance carriers and adjusters working on your claim.
• Referral partners, contractors, plumbers, or property managers who refer you to us.
• Analytics, advertising, and lead-generation providers (for example, Google and Meta).
• Publicly available sources.

3. How We Use Your Personal Information

• Provide the Services: respond to inquiries, schedule and dispatch technicians, perform restoration work, coordinate with your insurer, process payments, and provide customer support.
• Communicate with you: send service updates, appointment confirmations, invoices, and follow-ups by phone, SMS, email, or WhatsApp.
• Marketing and advertising: with your consent where required, send promotional messages and show ads on third-party platforms (such as Google and Meta) about our services.
• Improve our Services: analyze usage patterns, measure ad performance, and improve our website and operations.
• Security and fraud prevention: protect against fraudulent, unauthorized, or illegal activity.
• Legal and compliance: comply with applicable laws, regulations, court orders, and IICRC and industry standards, and to enforce our Terms of Service.

4. SMS, Text Message, and Phone Call Communications

By providing your phone number to us through any web form, phone call, or in-person request, you expressly consent to receive calls and text messages (including via automatic telephone dialing systems and prerecorded or artificial voice messages) from ASAP Pro Services and its authorized agents at the number provided, for purposes including service scheduling, dispatch, job updates, follow-ups, and marketing. Consent is not a condition of purchase.

Message and data rates may apply. Message frequency varies. To stop receiving text messages, reply STOP to any message you receive from us. For help, reply HELP or contact us using the details below. We honor opt-out requests promptly, although you may continue to receive transactional messages directly related to an active job.

Phone calls with our team may be monitored or recorded for quality assurance, training, and dispute resolution where permitted by applicable law.

5. Cookies, Tracking, and Analytics

We use cookies and similar technologies to operate the Site, remember your preferences, measure performance, and deliver advertising. We use the following categories of providers:

• Analytics: Google Analytics (GA4) to understand how visitors use the Site.
• Advertising: Google Ads and Meta Pixel (Facebook/Instagram) to measure ad performance and show you relevant ads.
• Functional: cookies that enable core Site functionality.

You can control cookies through your browser settings, and you may opt out of certain advertising cookies via tools such as the Digital Advertising Alliance (optout.aboutads.info), the Network Advertising Initiative (optout.networkadvertising.org), and your device's "Limit Ad Tracking" setting. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout and adjust Meta ad preferences in your Facebook or Instagram account settings.

We currently do not respond to "Do Not Track" browser signals because no uniform standard has been adopted. We do honor the Global Privacy Control (GPC) signal as an opt-out of "sale" or "sharing" of personal information where applicable law requires.

6. How We Disclose Personal Information

We may disclose your personal information to the following categories of recipients:

• Service providers: hosting, IT, email, CRM, scheduling, payment processing, call/SMS providers, and data analytics vendors who process information on our behalf under written agreements.
• Insurance carriers and adjusters: when we work with your insurer to document, scope, and bill restoration work.
• Subcontractors and trade partners: licensed plumbers, electricians, and specialty contractors as needed to complete the job.
• Advertising and analytics partners: Google, Meta, and similar platforms to measure and improve marketing.
• Professional advisors: attorneys, accountants, and auditors.
• Legal and safety: to comply with law, respond to lawful requests (such as subpoenas), enforce our agreements, or protect the rights, property, or safety of ASAP Pro Services, our customers, or others.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets.

We do not sell your personal information for money. We may "share" certain identifiers and online activity with advertising partners (such as Meta and Google) for cross-context behavioral advertising as those terms are defined under California law. You may opt out as described in Section 8.

7. Data Retention

We retain personal information for as long as needed to provide the Services, maintain customer and job records, comply with our legal, tax, accounting, insurance, and warranty obligations (typically up to seven years for job and financial records), resolve disputes, and enforce our agreements. When personal information is no longer needed, we securely delete or de-identify it.

8. Your Privacy Rights

Depending on where you live, you may have the following rights regarding your personal information:

• Access / Know: request confirmation of whether we process your information and a copy of it.
• Correction: request correction of inaccurate information.
• Deletion: request deletion of your information, subject to legal exceptions.
• Portability: request a portable copy of your information.
• Opt out of "sale" or "sharing": opt out of cross-context behavioral advertising and any sharing covered by applicable state privacy laws.
• Opt out of marketing: unsubscribe from marketing emails using the link in any message, or reply STOP to text messages.
• Non-discrimination: we will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, contact us using the information in Section 12. We will verify your request using information we already have about you. You may designate an authorized agent to submit a request on your behalf, subject to verification.

If you are a resident of the European Economic Area, United Kingdom, or Switzerland, you also have the right to lodge a complaint with your local data protection authority.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. International Users

ASAP Pro Services is based in the United States and operates exclusively in the State of Oklahoma. If you access the Services from outside the United States, your information will be transferred to, stored, and processed in the United States, which may have data protection laws different from your country.

11. Children's Privacy

The Services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will promptly delete it.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your privacy rights, please contact us:

• ASAP Pro Services
• 3220 Cooke Way, Unit G, Oklahoma City, OK 73179
• Phone: (405) 992-4111
• Email: asapproservices4@gmail.com
• Website: www.asappro.services